Returns

Changed your mind? That's ok!

Returns

We hope you love your Boudavida items, and will be out and about in them immediately, but we do understand that you may change your mind about your purchase.  So, we are happy to offer FREE UK RETURNS on any full or sale price product that has been returned to us within 30 days of the receipt of your order, providing:

  • the hangtags are still attached
  • the item has not been worn
  • the item has not been washed
  • you have proof of purchase

Exchanges 

If you love your purchase but have ordered the wrong size or colour, we are happy to exchange it for the correct one, free of delivery charges.  Please email us at contact@boudavida.com if you wish to make an exchange.

Faulty Items

Unfortunately, manufacturing faults do happen, so we are happy for you to return faulty items at any time and a replacement item will be dispatched.  This will not affect your statutory rights.  If the item is no longer in stock, a gift voucher to the value of the original item will be offered instead.

Gift Voucher

If you received a gift voucher and used it to make a purchase, you can exchange your item for another, or receive credit back on the original gift voucher.  Gift vouchers cannot be exchanged for cash.

How to return an item

We have tried to make this process as hassle free as possible.

  1. Complete the returns section on your invoice, using the most appropriate returns code, and insert it in the reusable shipping bag together with the item to be returned.
  2. Use the self adhesive Royal Mail free (UK only) returns label that was enclosed with your parcel and affix it on the reusable shipping bag.
  3. Seal bag and take it to the nearest Post Office.
  4. If returning an item from outside the UK’, please pay for and affix postage.  Please complete any requisite customs forms.

If you have misplaced your returns label you can easily create and print a new one by clicking here

Please note that all returned items are the customer’s responsibility until they reach us.  Please retain proof of postage.

Refunds

We will refund your money with 14 days of receiving your package.  You will receive an email notifying you when the refund has been made.

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Address :
Kilver Court Designer Village, Kilver Street,
Shepton Mallet,
Somerset - BA4 5NF
United Kingdom.
Tel : 01749 347303
Email : contact@boudavida.com
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